Shipping policy

Last updated: May, 2026

At OERIGIN, every product is made‑to‑order. This ensures premium quality, reduced waste, and a more sustainable production process. Because items are produced after your order is placed, delivery times include both production time and shipping time.

1. Production Time

Production time is the period required to create your item before it ships.

Typical production times:

Apparel: 1–5 business days
Jerseys / Cut‑and‑Sew: 1–5 business days
Accessories: 1–4 business days

Production times may vary during peak seasons or high‑volume periods. Specialty items (such as jerseys or cut‑and‑sew pieces) may require additional production time.

2. Shipping Time

Shipping time begins once your order has finished production.

Estimated shipping windows:

United States: 3–8 business days
Canada: 3–8 business days
European Union: 3–8 business days
Rest of World: 7–20 business days

These are estimates provided by our fulfillment partners and carriers. Actual delivery times may vary due to peak season, carrier delays, customs processing, or other factors outside our control.

3. Total Delivery Time

Total delivery time = Production Time + Shipping Time

Most orders arrive within:

US: 5–13 business days
Canada: 5–15 business days
EU: 5–15 business days

4. Shipping Costs

Shipping rates are calculated at checkout based on destination, product type, and carrier availability.

5. Split Shipments

If your order contains items fulfilled by different production partners, they may ship separately at no additional cost.

6. Tracking

Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.

7. Customs, Duties & Taxes

United States

No additional duties or import taxes apply.

Canada

Orders shipped to Canada may be subject to GST/HST, duties, or handling fees upon delivery. These charges are assessed by the Canada Border Services Agency (CBSA) and are the responsibility of the customer.

European Union

EU orders are fulfilled within the EU whenever possible, minimizing or eliminating import duties. VAT is handled by our fulfillment partners.

Rest of World

International orders may incur customs fees depending on your country’s regulations.

8. Incorrect Address

Customers are responsible for providing accurate shipping information. OERIGIN is not responsible for delays or lost packages due to incorrect addresses.

9. Lost or Stolen Packages

If a package is marked as delivered but cannot be located, please contact the carrier first. If the issue persists, reach out to us at info@oerigin.com and we may assist where possible.